- Random strangers are incredibly helpful - even without being asked. As Richard was buying tickets at the train station, a young man approached him. 'Sir,' he said, 'if you buy an AT card (a season ticket) it's much cheaper.'
- Looking for a rubbish bin, a young man noticed and pointed it out.
- The ticket clerk was concerned about the tourists buying tickets to Otahuhu, where the CAP office is. She tried to suggest that we go elsewhere! Indeed, first impressions of the container depot and industrial area proved her point.
- Cafe baristas, shop assistants, passport officials - so friendly and laid back.
But that's New Zealand for you. Information boards in airport departures don't say 'Wait in lounge' but, instead, 'Relax'.
So we are.